Privacy Policy – Frequently Asked Questions
When you close your account, we delete your personal contact information (name, phone, email) immediately upon request. Transaction records and game history are retained for seven years where required by law for anti-money-laundering compliance, then permanently erased. Your account username becomes inactive and cannot be reused.
Yes. Go to Settings > Privacy & Data and select Download My Data. We'll prepare a file containing your account details, deposit and withdrawal history, game records, and any communications with support. The download link arrives within 24 hours via email.
No. Those payment processors handle your account credentials directly. We store only the transaction reference, date, amount and verification status. Your actual DANA, OVO, GoPay or QRIS login details never reach our servers.
Click Unsubscribe at the bottom of any promotional email, or log into your account and go to Settings > Communication Preferences. Uncheck Marketing Emails. You'll still receive account alerts, deposit confirmations and support replies.
We do not sell your data. We share information only with regulated payment processors (for deposits), anti-fraud providers (for security checks), and where required by law. All third parties sign strict confidentiality agreements and process data only to support your account.
If you suspect unauthorized access, immediately change your password and contact live chat support. We'll review your account activity, disable suspicious sessions, and help you regain control. Enable two-step verification in Settings > Security to prevent future breaches.
Login history is retained for 90 days; game records and betting history stay for the lifetime of your account. If you close your account, game records are retained for seven years where required by law, then permanently deleted. You can view your full history anytime in Account > Activity Log.
